Account & Data Deletion Request
Manage your data privacy rights • Learn how your data is permanently removed
1. Overview of Data Deletion
In accordance with Google Play Store Policies and user privacy laws (including GDPR and CCPA), MaxPlex provides users with full autonomy over their personal information. You have the right to permanently erase your user account and all associated synchronized data from our production databases at any time.
2. What Data Is Permanently Erased
| Data Category | Specific Data Items | Deletion Retention |
|---|---|---|
| User Profile | Full Name, Email address, Profile avatar, Google Unique ID (sub) | Permanently deleted immediately |
| Authentication Sessions | Active JWT access tokens, refresh token hashes, device IDs | Revoked & erased immediately |
| Watch Progress & History | Playback timestamps (seconds/percentage), completed status | Purged completely |
| Preferences & Favorites | Saved watchlist movies, series bookmarks, genre affinity | Purged completely |
| Device Pairing & FCM | TV pairing tokens, push notification tokens, IP logs | Purged completely |
3. Method A: Instant In-App Account Deletion
- Open the MaxPlex App on your Android Mobile, Android TV, or Windows device.
- Navigate to Settings > Account / Profile.
- Scroll down and tap "Delete My Account".
- Confirm the prompt. Your account and all stored history will be immediately and irreversibly purged from our servers.
4. Method B: Submit Web Data Deletion Request
If you have uninstalled the app or prefer to request deletion via the web, submit the form below using the Google email address associated with your MaxPlex account:
5. Need Assistance?
For manual requests or questions regarding our data safety standards, you can contact our privacy officer directly at support@aimacademycbse.com with the subject line "Data Deletion Request".